Frequently Asked Questions (FAQ)s
🔹 What is SAMRA FIT?
SAMRA FIT is a Chicago-based activewear brand that provides high-quality, stylish, and performance-driven fitness apparel for all fitness enthusiasts.
🔹 Where is SAMRA FIT located?
We are based in Chicago, IL, and operate as an online store through our official website: www.samrafit.com.
🔹 Do you have a physical store?
Currently, we are an online-only brand, but we offer fast and reliable shipping across the U.S. and select international locations.
ORDERING & PAYMENT
🔹 How do I place an order?
You can shop directly on our website www.samrafit.com. Simply add your desired items to the cart and proceed to checkout.
🔹 What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Afterpay (for installment payments).
🔹 Can I modify or cancel my order after placing it?
We process orders quickly! If you need to modify or cancel, please contact us at info@samrafit.com within 1 hour of placing your order. After that, changes may not be possible.
SHIPPING & DELIVERY
🔹 Where do you ship?
We ship across the United States and select international locations. Check our shipping policy at www.samrafit.com/shipping for details.
🔹 How long does shipping take?
- Standard U.S. Shipping: 3-7 business days
- Express U.S. Shipping: 2-3 business days
- International Shipping: 7-14 business days
🔹 How much does shipping cost?
Shipping costs vary based on location and selected shipping speed. Free shipping is available on orders over $75 (U.S. only).
🔹 How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track it using the link provided or on www.samrafit.com/track.
RETURNS & EXCHANGES
🔹 What is your return policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached.
🔹 How do I initiate a return?
Visit www.samrafit.com/returns and follow the instructions, or email us at info@samrafit.com.
🔹 Do you offer exchanges?
Yes! If you need a different size or color, we offer exchanges within 30 days. Just follow the return process and indicate your desired replacement item.
🔹 Are returns free?
Returns for store credit are free. If you prefer a refund to your original payment method, a small return shipping fee may apply.
PRODUCT & SIZING
🔹 What sizes do you offer?
We offer sizes from XS to 5XXL for most items. Please check our Size Guide for detailed measurements.
🔹 How do I know what size to order?
Check our Size Guide on each product page or email info@samrafit.com for personalized recommendations.
🔹 What materials are used in SAMRA FIT products?
Our apparel is made from high-performance moisture-wicking, breathable, and stretchable fabrics designed for comfort and durability during workouts.
CUSTOMER SUPPORT
🔹 How can I contact SAMRA FIT?
You can reach us via email at info@samrafit.com. Our customer support team is available Monday - Friday, 9 AM - 6 PM CST.
🔹 Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions. We also offer special discounts for first-time customers and seasonal sales.
💚 Thank you for shopping with SAMRA FIT! Stay fit, stay stylish! 💚
📩 Questions? Email us anytime at info@samrafit.com.
#SAMRAFIT #StayFitStayStylish #ActivewearForEveryMove 🚀